Privacy Policy

1. Who We Are

1bet100 ("we," "us," or "our") operates the online casino and sports betting platform accessible at https://1bet100.org (the "Platform"). We are committed to protecting the personal data of all players, visitors, and users who interact with our Platform, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1bet100 acts as the data controller for all personal information collected through the Platform. This means we determine the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, please refer to the contact details in Section 13 of this Policy.

2. Data We Collect

When you register for a 1bet100 account, use our services, or interact with our Platform, we may collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., passport number, SSS ID, driver's license) submitted during KYC verification

2.2 Financial Information

• GCash or PayMaya mobile wallet number (masked)
• Bank account details for BPI, BDO, or Metrobank transfers (masked)
• Visa or Mastercard details (we store only the last four digits and card type; full card numbers are never stored on our servers)
• Transaction history, including deposits, withdrawals, and bonus credits

2.3 Gaming Activity

• Game history, bet amounts, win/loss records, and session durations
• Responsible gaming settings you have configured (e.g., deposit limits, self-exclusion status)
• Bonus and promotion participation records

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, time spent on the Platform, and clickstream data
• Cookie identifiers and session tokens (see Section 6)

2.5 Communications

• Records of your correspondence with our customer support team, including live chat transcripts and email exchanges
• Survey responses and feedback you voluntarily submit

3. How We Use Your Data

1bet100 uses the personal data we collect for the following purposes:

• Account creation and management: To register your 1bet100 account, verify your identity, and maintain your player profile.
• Age verification: To confirm that you are at least 21 years of age before allowing access to real-money gaming, as required by Philippine law and 1bet100 policy.
• KYC and AML compliance: To fulfil our obligations under anti-money laundering regulations and to prevent fraud, identity theft, and financial crime.
• Payment processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, Visa, or Mastercard).
• Platform operation: To deliver the games, features, and services available on the 1bet100 Platform, and to resolve technical issues.
• Customer support: To respond to your enquiries, complaints, and requests in a timely and effective manner.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications — but only where you have given your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other security threats.
• Legal compliance: To comply with applicable Philippine laws, regulations, and lawful requests from government authorities.
• Platform improvement: To analyse usage patterns and improve the design, functionality, and content of the 1bet100 Platform.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 1bet100 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your 1bet100 account — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements and age verification obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

1bet100 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your deposits and withdrawals securely.
• Game providers: Licensed third-party game studios and live dealer operators who supply the games available on the 1bet100 Platform. These providers may receive your player ID and game session data to deliver their services.
• KYC and identity verification providers: Third-party services that assist us in verifying your identity and age as part of our compliance obligations.
• IT and hosting providers: Cloud infrastructure and security service providers who host and maintain the 1bet100 Platform under strict confidentiality agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or lawful request from a government authority, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to 1bet100, subject to professional confidentiality obligations.

Any third party that receives your personal data from 1bet100 is contractually required to process it only for the specified purpose and to maintain appropriate security standards.

6. Cookies & Tracking Technologies

The 1bet100 Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse Platform usage. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics cookies: Help us understand how players use the Platform so we can improve its design and content. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 1bet100 Platform.

7. Data Retention

1bet100 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

As a general rule:

• Account and identity data is retained for a minimum of 5 years after account closure, in accordance with Philippine AML regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Customer support communications are retained for 3 years from the date of the last interaction.
• Marketing consent records are retained until you withdraw your consent, plus an additional period to demonstrate compliance.

When your data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

1bet100 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 1bet100 Platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication for internal systems and player accounts
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law

While 1bet100 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission (NPC) as required by the Data Privacy Act.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1bet100:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your 1bet100 account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within 30 days.

10. Children's Privacy

The 1bet100 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe that a minor in your care has accessed the 1bet100 Platform, please contact us immediately at the details provided in Section 13. We also encourage the use of parental control software on shared devices to prevent underage access to online gambling platforms.

11. Third-Party Links

The 1bet100 Platform may contain links to third-party websites or services, such as game provider portals or payment gateway pages. This Privacy Policy applies solely to the 1bet100 Platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

1bet100 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The updated Policy will take effect on the date specified in the notice.

Your continued use of the 1bet100 Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 1bet100, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available on the Platform, 8AM – 12MN Manila Time, 7 days a week

We aim to acknowledge all data privacy requests within 5 business days and to resolve them within 30 days. For unresolved complaints, you may contact the National Privacy Commission of the Philippines.